Payments and billings

Deep-image.ai FAQ

1. What payment methods are accepted by Deep-image.ai? Deep-image.ai accepts various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and other secure online payment options.

2. How often am I billed for my subscription plan or image transformation credits? For subscription plans, you will be billed regularly according to the billing cycle. The billing cycle can be monthly or annually.

3. Will I receive an invoice for my payments? Yes, Deep-image.ai will provide you with an invoice for your payments. You will usually receive an electronic invoice via email or have access to download your invoices from your account settings. In case you don't receive an invoice or need assistance with invoicing, you can contact our customer support team.

4. How can I update my payment information? To update your payment information, log in to your Deep-image.ai account and navigate to the billing or payment section. There, you should find an option to update your payment details.

5. Are there any hidden fees or additional charges apart from the subscription or credit pack cost? No, Deep-image.ai does not typically have hidden fees or additional charges apart from the cost of the subscription plan or credit packs.

6. Can I get a refund for my subscription or credit pack purchase? Refunds for subscription plans or credit pack purchases are generally subject to Deep-image.ai's refund policy. It is recommended to review the refund policy on the website or contact customer support to understand the refund eligibility and conditions.

7. Can I cancel my subscription plan? Yes, you can cancel your subscription plan at any time. To cancel, log in to your Deep-image.ai account, navigate to the account settings, and follow the cancellation process. Keep in mind that cancellation may take effect at the end of the current billing cycle.

8. What happens if I cancel my subscription plan or my payment fails? If you cancel your subscription plan, your access to the subscription features will be revoked at the end of the billing cycle. In case your payment fails, Deep-image.ai may attempt to process the payment again. If the payment issue persists, your access to the subscription features may be suspended until the payment is successfully processed.

9. How can I get assistance with billing-related issues or questions? If you have any billing-related issues or questions, please contact Deep-image.ai's customer support team. They will be able to assist you with payment inquiries, refunds, invoicing, and other billing concerns.